This product is customized item, which is not eligible for return without reason.
Please kindly note this product is customized item, the return policy differs from that of regular products, it is not eligible for return without reason. Before making your purchase, we encourage you to contact with the seller for more details.

Bigday Wedding Dress Store

Welcome to our wedding dress store ,my beautiful lady .we are professional and have own factory in Su Zhou ,China .

Questions and Answers:

Q: Can the product be exactly the same as the picture shows?

A: Honestly, we can’t make the product 100% the same as the picture, but we will do our best to make it more than 95% similar

Q: Which size is suitable for me?

A: We can customize the dress for you for free, please choose any size to pay, and then send your bust, waist, hips and total height for me on the chat page, we will customize it for you.

Q: How long does it take to customize a dress?If I need this item with rush,what should I do?

A: We usually need within 10-12 business days to finished customize,you should choose fast shipping,like DHL /UPS/Fedex,it will faster than AliExpress Standard Shipping.

Q: I want to customize another dress I want（not in store), what should I do?

A: You can send me the pictures of the dress you want and we will give you a quote and an equivalent link to pay.

Q: How can I track my parcel?

A: Aliexpress Standard Shipping: https://global.cainiao.com/

DHL/UPS/Fedex: https://www.17track.net/en

Q: Return & Refund?

A: Full refund if you don’t receive your order.

Partial Refund, if the item has serious quality problems.

If there’s any questions of the product,e.g. the price,production time,customized,or if you need rushing the order,

please contact us by online chat or message.

Due to the time difference between different countries, if we can’t timely reply to you by chatting online.

Please contact us via the message.Thank you.

Return Policy

1.You have 5 days to decide if the items are right for you after you received them.

2.You can return or exchange any unworn,unwashed,unaltered,undamaged items in original package including your order No.

3.Return shipping fee is paid by buyer.

4.In order to slove your problem as soon as possible,please contact us first and tell us your return season.

5.After we received your returning parcel info and tracking No. we will refund your money to your account within 3-10 working days.

6.We are so sorry about that if you received item that is not what actually you order or not the same as the pictures show or the description says on webpages.

7.All the dresses are copies from the web pages,not exactly same absolutely.but we try our best to make the dress close to the pictures.so please purchase rationally.though it is cheaply.